Last Updated: August 7, 2026

At FRAGABELL, we aim to process and deliver your orders as efficiently as possible. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products through our website.

By placing an order with FRAGABELL, you acknowledge and agree to the terms described in this Shipping Policy.

1. Order Processing

Orders are generally processed after successful confirmation of payment and verification of the order details.

Processing times may vary depending on product availability, order volume, holidays, operational requirements, or other circumstances.

Orders may not be processed or dispatched on weekends or public holidays unless otherwise stated.

Once your order has been processed and dispatched, you may receive shipping or tracking information where tracking is available.

2. Shipping Address

Orders will be shipped to the address provided by the customer during checkout.

Customers are responsible for ensuring that the shipping address, phone number, email address, and other delivery information provided at checkout are accurate and complete.

FRAGABELL may not be responsible for delivery failures, delays, additional charges, or re-shipping costs caused by incorrect or incomplete information provided by the customer.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process or otherwise communicated to the customer before the order is completed.

Shipping charges may vary depending on factors such as delivery location, order value, product type, shipping method, or promotional offers.

Where free shipping is offered, the applicable conditions and eligibility requirements will be displayed on the website or during checkout.

4. Delivery Time

Once dispatched, the estimated delivery time  is generally 3 -7 business days, depending on your specific location and the courier's efficiency.

Delivery timelines may vary depending on the destination, courier availability, shipping method, product availability, and other circumstances.

The estimated delivery timeline is not guaranteed unless expressly stated otherwise.

Delays may occur due to circumstances outside our reasonable control, including adverse weather, public holidays, transportation disruptions, courier delays, strikes, government restrictions, incorrect addresses, operational issues, or other unforeseen events.

5. Shipping Partners

Orders may be delivered through third-party courier, logistics, or delivery partners selected by FRAGABELL.

Once an order has been handed over to the shipping partner, delivery is subject to the partner's operational processes and service availability.

We may provide tracking information where available so that customers can monitor the status of their shipment.

6. Tracking Information

Where tracking is available, tracking details may be shared with the customer through email, SMS, WhatsApp, the customer's account, or another appropriate communication channel.

Tracking information may take some time to become active after an order has been handed over to the courier.

FRAGABELL is not responsible for temporary inaccuracies or delays in third-party tracking information.

7. Failed Delivery Attempts

If a courier is unable to deliver an order because the customer is unavailable, the address is incorrect, access to the delivery location is unavailable, or for another delivery-related reason, the courier may make additional delivery attempts or return the package to the sender.

If an order is returned to FRAGABELL because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other circumstances attributable to the customer, additional shipping or re-delivery charges may apply where permitted.

8. Delayed or Lost Shipments

If your order appears to be delayed or lost in transit, please contact us with your order details so that we can review the shipment status with the relevant delivery partner.

Where a shipment is confirmed as lost or otherwise requires resolution, FRAGABELL may work with the shipping partner to determine an appropriate resolution, which may include replacement or refund where applicable.

Delivery investigations may require reasonable time depending on the courier or logistics provider involved.

9. Damaged Packages or Products

If you receive a package that appears visibly damaged, please document the condition of the package and contact us as soon as reasonably possible.

Where a product inside the package is damaged or defective, please refer to our Return Policy for information about available resolutions.

10. Delivery Restrictions

Shipping availability may depend on the delivery location and the service coverage of our logistics partners.

If a delivery location cannot be serviced, we may contact the customer to provide available options or cancel and refund the order where appropriate.

11. International Shipping

Unless specifically stated on the website, FRAGABELL does not guarantee international shipping availability.

Where international shipping is offered, additional shipping charges, customs duties, taxes, import fees, or other charges may apply depending on the destination country.

Customers are responsible for any applicable charges imposed by the destination country unless otherwise stated at checkout.

12. Order Changes

If you need to change your shipping address or other order information, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate changes before the order is processed or dispatched. However, changes cannot be guaranteed once the order has entered the shipping process.

13. Shipping and Refunds

If an order cannot be fulfilled and a refund is approved, the applicable refund will be processed in accordance with the applicable terms of our Return Policy .

Shipping charges, where applicable, may be treated according to the reason for cancellation or refund and the terms of the applicable policy.

14. Changes to This Shipping Policy

FRAGABELL may update or modify this Shipping Policy from time to time to reflect changes in our shipping processes, delivery partners, products, services, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

15. Contact Us

If you have questions regarding shipping, delivery, tracking, or your order, please contact us through the contact information available on our website.