Last Updated: August 7, 2026

At FRAGABELL, we respect your privacy and are committed to protecting the personal information you provide while using our website and purchasing our products.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you when you visit or make a purchase from our website.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect information that you voluntarily provide to us.

This information may include:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction information
• Information provided when contacting customer support
• Account information, where applicable

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, operating system, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect for purposes including:

• Processing and fulfilling orders.
• Processing payments and maintaining transaction records.
• Shipping and delivering purchased products.
• Communicating with you regarding your orders.
• Responding to customer support requests and enquiries.
• Providing information about products, services, or promotions where permitted.
• Improving our website, products, and customer experience.
• Detecting and preventing fraud, abuse, or unauthorized activity.
• Maintaining the security and functionality of our website.
• Complying with applicable legal and regulatory requirements.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Depending on the payment method selected, your payment information may be processed directly by the relevant payment provider in accordance with its own privacy policy and terms.

We do not intentionally store complete payment card information such as full card numbers, CVV numbers, or other sensitive payment credentials on our website unless specifically required and legally permitted.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage, and improve the overall customer experience.

Cookies may also be used by certain third-party services integrated with our website.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

5. Sharing of Information

We do not sell or rent your personal information.

We may share relevant information with trusted third parties when necessary to operate our business and provide services to you.

This may include:

• Payment processing providers
• Shipping and logistics partners
• Technology and website service providers
• Analytics and performance service providers
• Customer support service providers
• Professional advisors where reasonably necessary

We may also disclose information where required by applicable law, legal proceedings, governmental authorities, or where necessary to protect our rights, customers, website, or business.

6. Third-Party Services

Our website may use services provided by third-party companies, including payment providers, shipping providers, analytics services, advertising platforms, and other technology providers.

These third parties may process information according to their own privacy policies and terms. We recommend reviewing the privacy policies of relevant third-party services where appropriate.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal or regulatory obligations.

9. Your Rights and Choices

Depending on applicable law, you may have certain rights regarding your personal information.

These may include the ability to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally applicable.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.

Requests may be subject to applicable legal requirements and reasonable verification procedures.

10. Marketing Communications

Where permitted by applicable law, we may send you promotional or marketing communications about our products, offers, or services.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us through the information provided on our website.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children where such collection is restricted by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action where required.

12. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

The updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.

14. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India, subject to any mandatory rights and protections available to individuals under applicable law.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through the contact information available on our website.