Last Updated: August 7, 2026

At FRAGABELL, we want you to have a positive shopping experience. This Return Policy explains the conditions and process for returning eligible products purchased through our website.

By placing an order with FRAGABELL, you acknowledge and agree to the conditions described in this Return Policy.

1. Return Eligibility

Products may be eligible for return only where they meet the conditions described in this policy and the applicable product-specific requirements.

Return requests must be submitted within 1 day of receiving the order. Requests submitted after this period may not be accepted, except where otherwise required by applicable law.

Returns may be accepted in cases involving bottle breakage, damaged products, or incorrect products received.

Customers should contact us within 1 day of receiving the order if they believe the product is eligible for return.

2. Return Period

Return requests must be submitted within 7 day of delivery..

Any return request submitted after 1 day from the date of delivery may not be accepted, except where otherwise required by applicable law.

Customers are advised to inspect their order promptly upon delivery and contact FRAGABELL immediately if the product is damaged, broken, incorrect, or otherwise eligible for return.

3. Condition of Returned Products

Returned products should be in the same condition in which they were received, subject to reasonable inspection and handling required to determine the suitability of the return.

Where applicable, products should include their original packaging, labels, tags and other items supplied with the order.

Products that have been used, altered, damaged after delivery, washed, modified, or otherwise rendered unsuitable for return may not be eligible for return.

4. Hygiene and Personal-Care Products

For hygiene, safety, and quality-control reasons or other products may not be eligible for return once opened, unsealed, used, or otherwise tampered with.

Customers should review the product information and applicable return conditions before opening or using such products.

5. Damaged, Broken or Defective Products

If you receive a product that is damaged, broken, defective, or otherwise received in an unacceptable condition, please contact FRAGABELL within 1 day of delivery.

In particular, bottle breakage during delivery may qualify for a replacement or other applicable resolution, subject to verification.

We may request photographs, videos, packaging details, order information, or other supporting evidence to evaluate the issue.

After reviewing the request, FRAGABELL may offer an appropriate resolution, which may include a replacement or refund where applicable.

6. Incorrect Products

If you receive a product that is different from the product ordered, please contact FRAGABELL within 1 day of delivery.

Customers should not use, alter, or dispose of the incorrect product before contacting us.

We may require the product and its packaging to be retained until the return or replacement process has been completed.

7. Products Not Eligible for Return

Unless otherwise stated or required by applicable law, the following may not be eligible for return:

• Products that have been opened or used where hygiene restrictions apply.
• Products that have been damaged after delivery due to customer handling.
• Products that have been altered, modified, or tampered with.
• Products returned without the required packaging, accessories, or components where applicable.
• Products returned after the 1-day return period.
• Products specifically identified as non-returnable on the website.

This section does not limit any mandatory consumer rights available under applicable law.

8. Return Shipping

Return shipping arrangements and costs may depend on the reason for the return and the applicable return process.

Where a return or replacement is required because of an incorrect, damaged, broken, or defective product attributable to FRAGABELL or the delivery process, the applicable return shipping cost may be handled by FRAGABELL.

For other eligible returns, the customer may be responsible for applicable return shipping costs unless otherwise stated.

9. How to Request a Return

To request a return or replacement, please contact FRAGABELL within 1 day of receiving your order using the contact information available on our website and provide the following information where applicable:

• Order number
• Customer name
• Registered email address or phone number
• Product you received
• Reason for the return or replacement
• Photographs or videos of the product and packaging, where required

Please do not send a product back without receiving return or replacement instructions from FRAGABELL where such instructions are required.

10. Return Inspection

Returned products may be inspected after they are received.

A return request does not automatically guarantee approval of a replacement or refund. The final resolution will depend on the condition of the product, the reason for the return, the applicable policy, and applicable law.

11. Refunds for Approved Returns

If a return is approved and a refund is applicable, the refund will be processed through the applicable payment method.

Refund processing and credit timelines may vary depending on the payment method, bank, payment provider, or financial institution.

12. Exchanges and Replacements

Where applicable, FRAGABELL may offer a replacement instead of a refund for eligible products, including products received damaged, broken, or incorrect.

Approved replacement or damaged-product orders will generally be delivered within 5–7 business days, subject to product availability, delivery location, and courier efficiency.

If the requested replacement product is unavailable, an alternative resolution may be offered where appropriate.

13. Fraudulent or Abusive Returns

We reserve the right to investigate and reject return requests where we reasonably suspect fraud, abuse, repeated misuse of the return process, falsified information, product substitution, or other improper activity.

This does not affect any rights that cannot legally be excluded under applicable law.

14. Changes to This Return Policy

FRAGABELL may update or modify this Return Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

15. Contact Us

If you have questions about returns, exchanges, replacements, or the return process, please contact us through the contact information available on our website.