Last Updated: August 7, 2026

At FRAGABELL, we aim to provide our customers with a smooth and reliable shopping experience. This Refund Policy explains when and how refunds may be issued for purchases made through our website.

By placing an order with FRAGABELL, you acknowledge and agree to the terms described in this Refund Policy.

1. Refund Eligibility

Refunds are available only in cases specifically covered by this Refund Policy.

FRAGABELL issues refunds only in the case of an accidental duplicate payment for the same order.

Requests for damaged, broken, defective, or incorrect products are handled separately under our Return Policy and may be resolved through a replacement or another applicable resolution.

2. Duplicate Payment

If you are accidentally charged more than once for the same order, the duplicate payment may be eligible for a refund.

Customers should contact FRAGABELL as soon as possible with the order details and payment information so that the duplicate transaction can be verified.

Once the duplicate payment is verified, the applicable duplicate amount will be refunded through the original payment method, subject to the applicable payment provider's processing procedures.

3. Damaged, Broken, or Incorrect Products

If you receive a damaged, broken, defective, or incorrect product, please contact FRAGABELL within 1 day of delivery.

Such cases are governed by our Return Policy .

Where the return request is approved, FRAGABELL may provide a replacement or another applicable resolution in accordance with the Return Policy.

4. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

An order may be cancelled before it has been processed or dispatched, subject to our ability to stop the order.

Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process.

Cancellation of an order does not automatically qualify for a refund unless the payment falls within the refund conditions specified in this policy.

5. Refund Process

Once an eligible refund has been approved and the duplicate payment has been verified, the refund will generally be processed using the original payment method.

Approved refunds will be processed and credited back to the original payment method within 7–10 working days.

The exact time for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other financial institution.

6. Shipping Charges

Since refunds are issued only for verified duplicate payments, shipping charges are generally not separately refundable under this Refund Policy.

Any resolution relating to shipping charges for damaged, broken, defective, or incorrect products will be handled in accordance with the applicable Return Policy.

7. Failed or Unsuccessful Payments

If a payment appears to have been deducted from your account but the order was not successfully created, please contact us with the relevant payment and transaction details.

Such cases may require verification with the relevant payment gateway or financial institution before any amount is considered eligible for refund.

8. Non-Refundable Situations

A refund will generally not be issued for:

• General change of mind after placing an order.
• Products that have been opened or used.
• Products damaged after delivery due to customer handling.
• Requests submitted outside the applicable return period where the matter is governed by the Return Policy.
• Requests that do not meet the conditions specified in this Refund Policy.
• Any situation other than a verified duplicate payment, unless otherwise required by applicable law.

These conditions are subject to applicable consumer protection laws and mandatory customer rights.

9. Return Policy

For detailed information about product returns, bottle breakage, damaged products, incorrect products, replacement eligibility, and the return process, please refer to our Return Policy .

10. How to Request a Refund

To request a refund for a suspected duplicate payment, please contact FRAGABELL through the contact information provided on our website and include the following information:

• Order number
• Customer name
• Registered email address or phone number
• Payment or transaction details
• Details of the duplicate payment
• Relevant payment confirmation or supporting information, where required

Our team may request additional information if necessary to verify the duplicate payment.

11. Changes to This Refund Policy

FRAGABELL may update or modify this Refund Policy from time to time to reflect changes in our business practices, products, payment methods, or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

12. Contact Us

If you have any questions regarding refunds, duplicate payments, cancellations, or your order, please contact us through the contact information available on our website.